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Even though the book is five years old, Selingo’s analysis is still relevant. From his experience as an editor of the Chronicle of Higher Education, he traces problematic administrative practices that took hold in the first decade of the millennium (building debt and promoting a customer mentality with regards to students). Together with unforeseen societal changes, such as economic crises and disruptive technologies, these practices have exacerbated the college dropout problem and made students question the value of a college degree. Join us for this chat to discuss what of his analysis resonates with your experience, the likelihood of the future he predicts, and the applicability of the strategies he suggests.